Shipping & Returns
SHIPPING POLICY
Shipping and Handling Information
Items are shipped Monday through Friday(excluding holidays) with a 3:00 p.m. cutoff time. The majority of our orders are shipped with 24 hours of your payment clearing through Paypal or your charge card. It is your responsibility to keep your shipping address updated on PayPal. Should the package be returned to us as undeliverable due to an error in the address you have on file, additional shipping costs will be collected to compensate for reshipping the item to you. Please note that in order to provide the best service to our customers, our shipping process is fast and efficient. Often, an item is pulled, packed and shipped within minutes of our receiving the order. In light of this, we will attempt to process your address change, cancellation and order change as quickly as possible. However, we cannot guarantee that we will be able to provide this service. Please review your order for accuracy before submitting it. Your will receive an email with the tracking number once your label is printed. Tracking information is accessible once the item is delivered to the post office or picked up by UPS. When we are out of stock on an item, we may (at our discretion) choose to have the part shipped directly to you from our vendor. In these cases, the shipping carrier may change but we will attempt to have it delivered in the requested time frame. If we cannot keep to the original delivery time frame in these instances, we will notify you.
SHIPPING TIMES
USPS
First Class Mail: 1-5 Business Days
Priority Mail: 1-3 Business Days
Express Mail: 1 Business Days
*** 2 Days to Rual Areas ***
USPS states on their website that their Express Mail service is a 1 or 2 day mail service. The time frame depends on your location and is determined by the Post Office. You may go to their website and click "Calculate a Price" to determine if your package will take one or two days to deliver.
First Class Mail International: Varies
Priority Mail International: 5-10 Business Days
Express Mail International: 3-6 Business Days
UPS
Ground: 1-6 Business Days
3 Day Select: 1-6 Business Days
2nd Day Air: 1-2 Business Days
2nd Day Air AM: 1-2 Business Days
Next Day Air: 1 Business Day
Next Day Air Saver: 1 Business Day
Next Day Air AM: 1 Business Day
Standard to Canada: 2-6 Business Days
Worldwide Expedited: 2-5 Business Days
Worldwide Express: 1-4 Business Days
Worldwide Express Plus: 1-3 Business Days
Worldwide Saver: 1-2 Business Days
For our International Buyers
USPS First Class International mail is not trackable once it crosses the U.S. border. Delivery times vary by country and are not provided by the U.S. Postal System. Generally, our experience is that First Class International mail takes at least 3 weeks to deliver.
Canadian Customers: Please ask about using UPS Standard as your shipping option. If timely delivery and the ability to track your package is important, it is an option worth considering. However, UPS does charge brokerage and misc fees for Canadian shipments, so make sure you understand these fees before using UPS Standard as your shipping option.
If you desire the ability to track your package you will need to select either USPS Priority International, USPS Express Mail International or UPS as your shipping option. Import duties, taxes and charges are not included in the item price or shipping charges and are the responsibility of the buyer. Unfortunately, Customs may cause a delay in delivery of your item, please allow extra time for this process.
For Everybody!
Shipping charges include shipping fees, bubble wrap, other packing material, tape, transportation, carrier pickup fees, etc. These charges are not refundable for all correctly filled orders.
RETURN POLICY
Customer satisfaction is very important to us, and you as the buyer play a very important part in this. Please review the entire listing carefully and make certain you are ordering the part you need. If you have any questions, please contact us before purchasing.
Full refunds are given only for a part this is grossly misrepresented by its picture or listing description, or if it is shipped incorrectly. Please note that HVAC manufacturers frequently update their parts without warning. While we strive to update our listing pictures as quickly as possible, an outdated picture is not always grounds for return. If you receive a part updated by the manufacturer in the last 90 days, it will be considered as correctly shipped.
We have a 14 day return policy starting from date of delivery (confirmed by the carrier). You must obtain a return authorization to return the part within this time frame. We must receive the item being returned within 21 days of delivery date. Parts are not eligible for return for any reason if we are not notified within the 14 day time frame.
Damaged parts must be reported to us within 3 days of the delivery date. This is to ensure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection.
An RMA (Return Material Authorization) must be obtained prior to returning any part. You can begin the return process by Contacting Us.
There is a 25% restocking fee on all parts that were shipped correctly (waived on exchanges).
All items being returned must be in their original packaging and accompanied by any instruction manuals and other paperwork. All items must be in a brand new (without signs of installation) and resellable condition. All parts are inspected for signs of installation upon our receipt of them. (Note: Parts that have physical evidence of being installed may receive only a 50% refund at our discretion. The decision is made based on our assessment of the part and whether it can be resold as "used".)
The customer is responsible for all return or replacement shipping charges including insurance. However, we will reimburse the return shipping charges (least expensive available) for incorrectly shipped items. Original shipping charges are not refundable unless the part was shipped incorrectly or damaged in transit. We recommend that the customer insures items being returned. Items being returned which are lost/damaged in transit are not the responsibility of the seller. However, we will assist in the buyer's efforts to file a claim with their carrier.
ORDER CANCELLATION
Order Cancellation Policy
Be sure you want what you order before you place it. All Sales are final and we can't cancel an order once it has shipped. Provided the order has not shipped, all order cancellations are subject to a maximum fee of $20.00. If the order has already been shipped and is cancelled or refused, shipping charges will not be refunded and the order will be subject to a 25% restocking fee upon arrival back to USAHVACSupply.com. Custom orders where the product has already been fabricated/manufactured cannot be cancelled. We do not ship on weekends or Holidays.
Compressor cancellations: Compressor cancellations are subject to a 35% cancellation fee. And are NOT returnable.
TERMS AND CONDITIONS
Disclaimer
In no way shall USA HVAC SUPPLY be liable for any loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our website. All information provided through live chat, email or the product details is for general information purposes. The information is provided as a courtesy to our customers to enhance their understanding of their HVAC system, it is not to be taken for instructional purposes on how to repair their system.
USA HVAC SUPPLY suggests having all parts, accessories and equipment installed by a qualified heating and air conditioning technician.
If a customer attempts to install a part, accessory or equipment, he or she should have a thorough understanding of electricity, reading wiring diagrams and the work to be performed.
In no way shall USA HVAC SUPPLY be liable for any loss, damage, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action due to reading information found on our website.
USA HVAC SUPPLY will not accept returns that are damaged due to misuse, miswiring or improper installation.
Availability
Although an item may be marked available on the website, it may not be available for immediate delivery. Information we receive from a specific supplier may not be immediately updated in our system, therefore part availability could be inaccurate for a short time until we are able to update our website. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all parts or to cancel any order.
Pricing
Price of parts on the Site are subject to change without notice. Errors will be corrected when noticed, and USAHVACSUPPLY.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Promo Codes
USAHVACSUPPLY.com reserves the right to revoke any promo codes applied to the following items: Flex Duct, Filters, and or any other selected items (including after an order has been submitted).